Freshservice Ticket System Training
This article includes information on the ticketing system training session that took place on July 25th and July 28th 2022. In case you missed it, here is what was included:
- Presentation (attached)
- Key terms
- New Features
- Community Impact
- Recorded Demonstration (attached)
- Q&A
Here are some of the questions we received:
Q: How can I access the support portal?
A: Navigate to Https://Support.curry.edu. Select ‘Login’ from the upper right-hand navigation. Log in with the Faculty/Staff login or the Student login.
Q: Can I view tickets submitted from others in my department?
A: Yes, this is a work in progress but as users log into the support portal, we will begin linking people in departments and allowing them to see the status of tickets.
Q: Can the community provide Knowledge or Solution Articles to share with others in the community?
A: Yes! If you would like to share a solution to a common issue or if you have Knowledge you would like to share, please submit your knowledge to Support@curry.edu and we will create an article for you.
Q: Will there be a printable version of all the terms, definitions, and topics covered in the presentation?
A: Yes, this Solution Article can be printed from any web browser as well as the presentation attached to this solution.
Q: Is there a phone app?
A: Yes on iOS and Android